COVID-19 Delivery Update: A message to our 10FT family

We continue to wish you and your families well. This has been a tough time and my priority is the health and safety of the warehouse employees and our customers. The fulfilment warehouse and the production facility are complying with country recommended social distancing and PPE guidelines. Therefore there can be delays with your order.

What does this mean for you?
  • Processing times may be delayed. Processing times are generally within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holiday seasons, launches and promotions.
  • We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
  • You can cancel for a full refund. You can cancel any unshipped order at any time for a full refund.
I appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
Lola x

*Please understand that business days do not include weekends or holidays such as New Year’s Day, Bank Holidays and Christmas