All of our customers are super important to us. When you have an issue or query (Even if you need a quick chinwag) feel free to drop us an email. Here’s when to get in touch: If you want to exercise any of your rights mentioned. If you have any questions or feedback about the brand or this policy notice. If you would like us to stop using your information. If you have a complaint - we always want to do right by our customers and won't take your compalints lightly. Where we can do better and go over and beyond, we will try to. Our Customer Care team are always happy to answer any questions you may have. Contact our privacy team by dropping us a line through our contact us page
07 NINE 9 ME
We use a secure server provided by Wix.com. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
As a customer , we receive information when you’re engaging with us and our brand. This includes registering for an account , purchasing and browsing the site. When you create and register an account with us, you decide to provide us with personal information including your name, email, billing/delivery address, phone number, payment card details, date of birth and other general marketing information. We love running giveaways and competitions and feedback around your shopping experience with 10FT. So its highly likely you will provide us with your name and email address when taking part.
HOW WE GET YOUR INFO?
Do quality and style always come for free? One day, you or your family members, friends or colleagues will buy beauty products from us. We will need to charge them for what they buy. We use your card and billing address information to process your transaction via a third part payment processor. Right now we do not save your card details. If anything changes, we will let you know.
BIRD BANK (PAYMENT)
Opting in means we’ll use your info provided to update you with giveaways, news and offers. Obviously with your permission, we might contact you via email or text. (Save the trees) You can choose to opt out at any time (hit the unsubscribe button in the email if you don’t have an account), by following these instructions: Log in to your account Navigate to My Info
KEEPING YOU IN THE NEST (MARKETING)
We are growing and learning everyday! We use cookie information and other technologies to help us shape an amazing and unforgettable user experience. We really want you to engage with us and give you the best shopping experience we can. This effort then reflects in how we improve the quality of our services, and provide customers with the most relevant content.
KEEPING THINGS FRESH AND FIERCE (USER EXPERIENCE)
We want to get our products over to you, as soon as possible. In order to support our delivery service we share selected information with our trusted courier partners, so they can update you on your parcel's journey. We will also drop you a couple cute emails with updates on your order.
We don't share your data. If this changes, we will defintley tell you all.
We collaborate with third-party service providers who use various technologies to collect and store information about our customers when using our services. This includes identifying customers, the type of devices they’re engaging with us from and their actions.
COOKIES AND OTHER TECHNOLOGIES
It's your personal info, know your rights These include: Requesting a stop to processing or collecting your data Requesting a stop to direct marketing messages Access to the personal information we hold about you. Being informed about how your personal information is being used by companies. Requesting a correction of inaccurate personal information we hold about you If you want to exercise your rights, have a complaint to make, or just have a question for us - get in touch!